JHS Patient Participation Group –The Patients’ Voice
All GP surgeries are required to have what is called a patient participation group (PPG). At John Hampden Surgery the group has become more active over the last 18 months. The aims of the group are
- to help John Hampden Surgery understand and learn from patients’ experiences
- to help the surgery raise awareness of issues that impact patients’ health
- to raise funds that will be used to improve the surgery for the benefit of all patients
It has a committee of 10 volunteer patients who meet every 6 weeks – every quarter the meeting is attended by one or more of the doctors and with the practice manager.
Activities over the past 18 months include improving communications with patients with a new noticeboard and leaflets for the waiting room, articles in the surgery’s quarterly newsletter, recruiting more than 250 patients to provide occasional feedback, and holding periodic events in the surgery waiting room to sound out patients’ views.
The patients’ group has given various sorts of help to the surgery. It has supported a campaign about patients who don’t attend appointments they have booked. It has helped publicise meetings arranged by CarersBucks. It has campaigned against Government policy which might affect Prestwood pharmacy. It has obtained the views of patients on the surgery’s telephone triage arrangements. It made suggestions to improve the surgery’s pack for new patients and it has begun to look at fund-raising options to meet the costs of equipment previously bought by the surgery’s Friends which is not provided by the GPs contract.
The patients’ group has also developed links with the PPGs at Hughenden Valley/Chequers and Prospect House surgeries.
The John Hampden Surgery patients’ group can be contacted by email at email@example.com or by leaving a note at the surgery reception. Please get in touch with feedback, ideas, offers of help, or to express an interest in joining the email feedback group or the patients’ group committee.
John Hampden Surgery, 97 High Street, Prestwood HP16 9EU 01494 890900