JHS Patient Participation Group –The Patients’ Voice
All GP surgeries are required to have what is called a patient participation group (PPG). At John Hampden Surgery the group has become more active over the last 18 months. The aims of the group are
- to help John Hampden Surgery understand and learn from patients’ experiences
- to help the surgery raise awareness of issues that impact patients’ health
- to raise funds that will be used to improve the surgery for the benefit of all patients
It has a committee of 10 volunteer patients who meet every 6 weeks – every quarter the meeting is attended by one or more of the doctors and with the practice manager.
Activities over the past 18 months include improving communications with patients with a new noticeboard and leaflets for the waiting room, articles in the surgery’s quarterly newsletter, recruiting more than 250 patients to provide occasional feedback, and holding periodic events in the surgery waiting room to sound out patients’ views. Continue reading Group Spotlight – John Hampden Surgery Patient Group